At Cheroo Fashions, customer satisfaction is our top priority. If you encounter any issues with your order, we are here to help ensure a smooth resolution. Please read the details of our return, refund, and exchange policy below.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges in the following cases:

  • If you receive an incorrect, damaged or not fitting item.
  • Please note that the item must be in unwashed, and in original condition for returns or exchanges.

2. Return Window

  • You must initiate a return request within 7 days of receiving your order.
  • After this period, returns or exchanges cannot be processed.

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team at [support@cherhoofashions.com] or call [+254 742 919 774].
  2. Provide your order number and a detailed description of the issue.
  3. Our customer support team will guide you through the return process and provide instructions.

4. Shipping Costs

  • If your return is due to an order error (incorrect or damaged item), we will refund your shipping costs.
  • If the return is due to other reasons, the customer is responsible for return shipping.

5. Refunds & Exchanges

  • Once we receive and inspect the returned item, we will process your refund or exchange.
  • Refunds will be issued to your original payment method.
  • For exchanges, we will send the replacement item based on the availability of stock. If the exchanged item is of a higher price, the price difference will be charged. If it is of a lower price, we will refund the difference.

6. Damaged or Defective Items

If your item is received damaged or defective, please contact us immediately. We will arrange for a full refund or replacement at no additional cost to you.

7. Contact Us

If you have any questions or need further assistance, please reach out to our customer support team:

Thank you for shopping with Cheroo Fashions! We appreciate your business and are committed to providing a positive shopping experience.